Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our refund and return policy below:
Refund & Return Policy – Peplabz
At Peplabz, customer satisfaction is our top priority. We take great care in ensuring our products meet the highest quality standards. However, if you are not completely satisfied with your purchase, we offer a fair and transparent refund and return policy.
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Eligibility for Refund or Return:
Damaged or Defective Products: If the product you receive is damaged or defective, please contact us within 48 hours of delivery with photographic evidence.
Incorrect Product Delivered: If you receive the wrong item, we’ll arrange a return or full refund.
Product Not Delivered: If your order does not arrive within the estimated delivery timeframe, please reach out to our support team for assistance.
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Conditions:
Items must be unopened, unused, and in their original packaging to qualify for a return.
Peptides that have been opened, used, or improperly stored after delivery are not eligible for return due to product sensitivity.
Returns must be initiated within 7 days of receiving the product.
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Refund Process:
1. Contact us via email at Telegram: @helen7479 with your order ID and issue details.
2. Our team will review your request and respond within 24–48 business hours.
3. If approved, we will provide return instructions or initiate a refund to your original payment method.
4. Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
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Full Reship Guarantee:
In case of any faulty product, we offer a full reship at no additional cost. Please contact our support team with photo/video proof.
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Contact Us:
If you have any questions about this policy or need help with a return, reach out to:
Telegram: @helen7479
🌐 www.peplabz.com